How to present guest information with the police in Andalucia

After months of uncertainty with little information about how to present guest information for your registered holiday home in Andalucía, there is now clearer information on how to proceed.

Guest documentation must be sent to the Comisaría Local de la Policía Nacional within 24 hours of their arrival. Before you start to present guest data, you will need to visit the local station to inform them of the channel you intend to use to present the information.

It depends on where your holiday home is located, as to what channel the police will accept your documentation. We have been told that in some towns in Andalucía, aside from presenting in person, you can also fax or email the information. However, we checked with the Comisaría local in Marbella and they tell us they only accept documentation in person or via their online system.

You must be registered in the system to present online. The representative we spoke to said that you can register your details online and name a representative i.e. your agent or manager, who will then be able to present the documentation in your name.

If there is no Comisaría local in your town or village, check if you can present with the Guardía Civil.

The official form must be completed and signed by all guests aged 16+. If you are not on hand to take this information on guest arrival, I recommend that you ask for the details in advance.

You will need to include the following guest information:

  • Foreign guests can supply: Passport, EU identification document or residencia (foreign residents in Spain)
  • Spanish guests can supply: DNI number or drivers licence
  • Date of issue of ID document
  • Full name
  • Date and place of birth
  • Sex – male/female
  • Your holiday home details – address and registration number
  • Date of arrival

The official form to register guest information can be found on this link.

You can read further information on the presentation of guest documentation in Andalucía here.

To use the online Guest ID system, you’ll need to register your details. Everything is in Castellano and please note that you will be advised by your web browser that the website is unsafe. You can continue to the site without a problem. All Spanish government sites give this message to visitors.

You must keep all guest information and documents for a period of three years. They should be kept in date order.

Again, we recommend you visit your local station to confirm the procedure, as it will differ from town to town.

16 replies
    • Joe
      Joe says:

      I understand the law in Spain is that a photo copy of a persons passport cannot be taken . How far in advance can details of the guests be taken?
      What happens once you have the details and passed them on to the police, if some or one cannot stay?
      The Spanish government websites using Firefox gives me an error say the website is unsafe. Why is that?

      Reply
  1. ian thomas
    ian thomas says:

    Dear Sir
    Many thanks for the article. I have received my licence – a VTAR as we are more than 1.5km from the sea and in a population area of less than 20,000.

    However the licences last clause is that I can not rent out the property for more than 3 months in one year.

    1. I rent out this property pretty continuously from July to December and then have a regular guest who rents the property from February to mid June. Please advise on what additional licences I may need to continue doing this.

    2. If the rental period is for two weeks or three weeks I charge a fee to change the bedlinen and towels at the end of each week. Am I liable to charge and pay on VAT?

    3. For long term guests they pay on the basis of total self-sufficiency [everything provided] and pay for the units of gas and electricity consumed during their stay. Is this OK?

    4. I rent out 10 other properties for different people. If they do not get a licence am liable to be fined?

    I look forward to hearing from you.

    With very many thanks.

    Regards

    Ian

    Reply
    • Louise Brace
      Louise Brace says:

      Dear Ian

      Apologies for my delayed response, I have been away on summer holidays.

      1. If you are renting out the property long-term during periods of the year, you would normally do this under the original LAU (Urban Tenancy Act). I don’t know the ruling on renting out short and long term during the year. I recommend you check this with a lawyer, or check directly with the regional tourism department.

      2. The new decrees states that changeover/cleaning is included in the price. If you charge a fee to do mid-stay cleans then you would need to charge IVA, or probably the best way is to incorporate into the main price in the contract, not as an extra.

      3. I believe that you are correct in charging them on a self-sufficient basis, with gas/electricity and water on top. I am not an expert, but I do work with some clients who are just moving over to start their life in Spain and their rental contracts are always with utilities on top. It must be stated in the contract.

      4. As I understand you shouldn’t be fined, but they will be. I would advise you NOT to be advertising properties on the typical holiday portals i.e. Airbnb, HomeAway. If they are found, they will be fined. If you are just renting them word-of-mouth, or with a Se Alquila sign in the window, they don’t need to be registered. But as soon as they advertise as tourist accommodation, they must be registered.

      You can tell them the process is easy! If they want to register, you can always recommend our service 🙂 http://rentaltonic.com/rental-marketing/registration-service-andalucia-holiday-rental/

      Hope that helps a little
      Louise

      Reply
  2. Kath
    Kath says:

    Does anyone know how to deregister with the Junta de Andalucia? We have had so many problems, it has got so complicated, and our net profit is hardly worth having now! We have to honour 4 existing rentals this year, the last one being in September, but we are not taking any more bookings.

    Reply
  3. Connie Bowens
    Connie Bowens says:

    The system is so confusing. I have registered with the Guardia and I return details of my guests online – easy, job done!

    But from my reading on the above article, I must do the job twice, online and then in paper format in person? I have to collect all the information before the guests arrive, do up the paper forms as in the example and get each guest to sign the document relating to their personal details? Then I have to take a trip to the Guardia Civil office nearest the property and deliver the signed documents?

    This would mean that I am delivering the same details twice – once online and then by hand. Seems crazy or am I wrong.

    Reply
    • Louise Brace
      Louise Brace says:

      Dear Connie,

      You can register your clients in person at the Comisario de Policia, or via the online platform. You don’t have to do both. I would be interested to hear about your experience with the online registration, as many owners have asked me. Do you have an electronic signature? If you have time please write to me at: info@rentaltonic.com and tell me how you are getting on. If it’s easy as you mention, I can put some owners’ minds at rest. Thank you!

      Reply
  4. Salwa Markos
    Salwa Markos says:

    Thank you for your useful information
    Please advise when i fill the form of Turistic Licence online, do i have to scan and send the required documents. i.e. escritura, IBI….etc. with the form. I mean the form with all these details filled in will be sent alone or with all papers required.

    Reply
    • Louise Brace
      Louise Brace says:

      Dear Salwa,

      Do you have an electronic signature? In which case the procedures is done virtually, and yes, you should be able to attach the required documents. If you don’t have an electronic signature, you will need to fill out the form online, download it, sign and print off and present in one of the designated tourism departments.
      Regards, Louise

      Reply
  5. Seger V
    Seger V says:

    “Dear Sir
    Many thanks for the article. I have received my licence – a VTAR as we are more than 1.5km from the sea and in a population area of less than 20,000.
    However the licences last clause is that I can not rent out the property for more than 3 months in one year”

    Makes these rules it imposible to invest at an beach apartment to rent out from bookings on a Daily basis?
    Best Regards
    Seger v

    Reply

Trackbacks & Pingbacks

  1. […] so you need to check with the Guardia station in your locality.  This excellent post by Rental Tonic has more information about the process for registering your […]

  2. […] Your will need to get your guests to fill our a Guest ID form, which must be submitted to the Guardia Civil within 24 hours of their arrival. Please read our updated article on how to submit guest information to the Guardia Civil in Andalucía. […]

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *