A Proven Checklist to get A 5-Star Airbnb Guest Reviews

A Proven Checklist to get A 5-Star Airbnb Guest Review

Guest Post: There are around 4 million listings on Airbnb – great news if you’re looking for a place to stay. But if you’re a host, then you’re going to have to give some serious thought as to how you will make your pad stand out from the crowd.

How Does the Airbnb Review System Work?

Reviews provide valuable information, both host and guest have 14 days to leave an appraisal. You then have 14 days to respond to say thank you for positive comments or to offer a reply to any negative ones! Be sure you check out the Airbnb content policy prior to posting a review, just to make sure you are sticking to the rules!

Why Is It Important to Get a Positive Review?

Lots of positive guest reviews will lead to a higher SEO ranking, which means more exposure and more bookings. If you’re bookings result in great reviews then you could earn you the impressive accolade of Airbnb Superhost.

How Do I Get More Rave Reviews?

Just getting reviews can be tricky, as not all guests bother to leave one. Try to counter that by always following up – leave a review for every guest. This starts the ball rolling and will hopefully prompt your guest to leave feedback for you in return.

Types of Guest Reviews

Both guest and host can leave personal and public feedback for one another. As the name suggests public feedback refers to a review that can be seen by anyone visiting the Airbnb website (the general public), and private feedback can only be seen by the guest/host.

Hosts should keep in mind that guests are also able to give star ratings based upon their stay. This relates to ease of check-in, value for money, accuracy of the description, location of a property, how clean it was, and their experience on the whole.

As a host, you should also give careful consideration before canceling a booking. If you cancel on or after your guest checks in then be prepared for a public feedback on your listing page and profile. If you cancel a reservation that you have already accepted, you will receive automated feedback on your profile. You do get the chance to explain yourself, but make it good – potential guests don’t like hosts that make a habit of canceling!

Proven Checklist to Get a Positive Review

Guests have certain expectations – the five-star guest review gives you some indication as to what matters most. Disappointed guests may neglect to leave a review or offer negative feedback. As a rule of thumb a host should always:

  • Provide Excellent Communication – respond to queries promptly and accurately, always keep your guests informed.
  • Ensure Check-In Is Smooth – Will you be there to greet your guests or do they need a code to access a key locker? Make sure they know what’s happening!
  • Give an Accurate Description – Does your property match the photographs and description on your listing? Underplay your place rather than over exaggerate.
  • Present Clean Accommodation – Guests like to feel the property they are renting is super fresh and clean.
  • Supply Details on Location – You can’t move your pad closer to the beach or away from a busy road. Be honest about its location! Make sure your guests know about local attractions too, closest shop, pub, park etc.
  • Avoid Cancellations – If you do have to cancel then make sure you offer an apology and try to help your guest to find an alternative place to stay.
  • Offer Value for Money – Adding a few extra touches can make the experience even better for guests. A bottle of wine and a box of chocolates can go along way!

Time to Be Proactive

If you want to bag yourself more five-star reviews then you need to be proactive. Avoid negative feedback by ensuring you offer a great overall experience. Encourage guests to leave positive accolades by writing a personal review for them, and mention how you would love to welcome them back at any time. Your chirpiness should hopefully be infectious and your guest will leave a positive review in return!

Thanks to Julia Shutkevych from AirGMS Technologies for her tips and checklist on how to get your 5-Star Airbnb guest reviews.

Airbnb superhost badge

Tips for becoming an Airbnb Superhost

If youre a host wanting to take your Airbnb game to the next level, you might already have your eye on the Superhost prize. Earning the Superhost badge means youve been recognized by Airbnb for your outstanding efforts as a host. And not only do you get to feel all loved and appreciated by the Airbnb community, you might well get a boost in business too.

So before we dive into our tips for nabbing that Superhost badge, lets take a quick look at some of the benefits of having it.

Airbnb Superhost Congrats

Why become an Airbnb Superhost?

Better search visibility: Your listing will show up when guests use the Superhost search filter. Airbnbs search algorithm also looks favourably upon Superhosts, so regardless of whether the filter is on or not, youre more likely to show up higher in results.

Immediate trust: Guests who are familiar with the Superhost badge can spot it on your listing at a glance. This immediately breeds a better sense of trust: they don’t need to read your reviews to know that you’re a responsive, five-star host.

Priority support: If you need to call Airbnb’s support team, you’ll get expedited to the front of the phone queue just for being a Superhost.

Travel coupon: Superhosts who maintain their status for a full year receive a $100 travel coupon, so they can get involved in the sharing economy as a guest as well as a host.

As for how to fast-track your way to Superhost status, it’s all about understanding how the system behind it works.

How Airbnb awards Superhost badges

Superhosts are evaluated by an automatic process. So while it would be nice to imagine an actual human being checking out all the great work you’ve done and manually bestowing that little golden badge, the reality is more impersonal.

Every three months Airbnb will automatically evaluate you, the host, to see if you’re eligible for Superhost status. You have to have met all the Superhost requirements for the past 12 months up to the evaluation date in order to receive (or keep) your badge.

If you meet the requirements the Superhost badge will automatically be added to your listings and profile page.

Tips for achieving Superhost status

And now, the thing you really came here for: the secret ingredients to Superhost status success.

Netting the Superhost badge isn’t actually that hard, but you do have to meet all the requirements, and continue to meet them in order that your badge isn’t revoked at the next evaluation date. In order to meet all the standards, here are some key tips to bear in mind.

1. Screen guests properly
One requirement of being a Superhost is that you don’t regularly cancel bookings. While occasionally mistakes happen, like accidental double-bookings or personal crises, cancellations should be kept to a minimum. Always screen guests properly for this reason: you don’t want situations where you accept a booking only to cancel later because you’re unsure the guest is a right fit for you.

2. Get your responses flowing
Superhosts must have a minimum response rate of 90%. Make responding quickly a habit or a process. If you can’t be available to respond in a timely way, look at ways to automate or outsource responses. Hiring a property manager to take care of it for you means you’ll not only have your response rate sorted, you’ll also have more time and less stress on your plate.

3. Nail your listing description
Superhosts have to complete at least 10 trips per year to their listings. To bump up your bookings and hit that quota, put some time into crafting and re-crafting your listing description to make it shine. That means great copywriting, accurate information, and possibly tailoring your listing to appeal to particular market groups (for example, families, luxury travellers, or couples). Need help writing a listing with Wow-Factor?

4. Take beautiful photos
Descriptions are well and good, you might be saying, but it’s the photos people look at first. You’d be right: for the same reason as above, having great photos is paramount to getting potential guests to click through to, and book, your property.

5. Manage guest expectations
The other requirement of being a Superhost? Impeccable reviews, of course! At least 80% of your reviews need to be 5 stars. That means doing your utmost to give guests a positive experience. One thing to bear in mind: impressions of your property aren’t just based on how good it is, but on how good it is compared to guests’ expectations. Managing expectations means being honest in your listing about any downsides it may have. It means being clear about your house rules. And it means open communication with your guests.

6. Personalise the experience
Another key tip in netting those 5 star reviews: guests always appreciate is a little personalised touch to their stay. It might be a hand-written welcome card addressed specifically to them, or a customised recommendation of a local activity based on their interests. If you can make their stay just a touch more personal, odds are they’ll reward you with a handful of stars. And your Superhost badge won’t be far behind.


Looking to maximise the Return on Investment (ROI) on your Airbnb or Vacation Rental? Short of time every week to properly manage all the things that you need to do with an Airbnb or Vacation Rental?

Well, Airhosta can help.

Airhosta is an online marketplace that connects Airbnb and Vacation Rental hosts with very best service providers — from property managers to concierge experts to cleaners — and a whole lot more. Our mission is to help you find and hire experts and make managing your property easy.